Our KPIs

Standards are importance to us, as much as to our clients

We are committed to delivering KPI’s both to our professional bodies and our clients.

Our KPI’s indicate exactly how we are performing and if we need to make improvements. 

We will not shy away from these responsibilities and will start to document our KPI’s from September 2023.

  • Time from appointment

    Time from appointment

    Time from appointment (notice served) to releasing plan check sheet or approval letter.

  • Time from receiving response

    Time from receiving response

    Time from receiving a consultation response (fire and water), to forwarding it to the client.

  • Time from production

    Time from production

    Time from the production of a site report to releasing to a client.

  • Training courses

    Training courses

    Training courses delivered to external organisations.

  • Date plans

    Date plans

    Date plans received, to date plan check letter released.

  • Inspections planned

    Inspections planned

    Number of inspections planned / number of inspections completed on a completed project.

  • Non-active sites

    Non-active sites

    Number of non-active sites (those were an initial notice has been served) that have received an inspection / file update in 3 months.

  • 82+

    82+

    Average hours of CPD completed by our staff

  • Plan check to consultation

    Plan check to consultation

    Time from completing the plan check to consulting with statutory authorities.

Hours of CPD Delivered to Clients - 2023

Hours of CPD Delivered to Clients

Average hours of CPD completed by Confrere staff