Standards are importance to us, as much as to our clients
We are committed to delivering KPI’s both to our professional bodies and our clients.
Our KPI’s indicate exactly how we are performing and if we need to make improvements.
We will not shy away from these responsibilities and will start to document our KPI’s from September 2023.
Time from appointment
Time from appointment (notice served) to releasing plan check sheet or approval letter.
Time from receiving response
Time from receiving a consultation response (fire and water), to forwarding it to the client.
Time from production
Time from the production of a site report to releasing to a client.
Training courses delivered to external organisations.
Date plans received, to date plan check letter released.
Number of inspections planned / number of inspections completed on a completed project.
Number of non-active sites (those were an initial notice has been served) that have received an inspection / file update in 3 months.
Average hours of CPD completed by our staff
Plan check to consultation
Time from completing the plan check to consulting with statutory authorities.